Hamptons (The)/Montauk - see all (1) ratings.

Sales staff great, customer service staff needs help

The sales representatives were great to work with. You need to have patience with the customer service representatives. They do address your needs but you have to do a lot of follow up with them. They also have some problems with their sub-contractors. We have had to remind KB that as far as we are concerned the sub-contractors represent KB. The customer service rep tried to have us work with the sub, but we felt that that was KB's job. You also have to be on top of all the repairs. We found problems with some of the repairs and had to have crews come back into the house. Overall, if you have patience, the work will be done.

An individual home - see all (1) ratings.

Unknown Community by KB Home - see all (2) ratings.

Unknown Community by KB Home - see all (2) ratings.

KB Home (a.k.a. Kaufman & Broad) completed my house about 6 months after the estimated date. KB Home offered no compensation or even an explanation for the lengthy delay. I also found their post-sales customer service to be far less than satisfactory. KB Home's customer service representatives, ranging from their CSRs to their regional vice president of warranty, were more interested in baffling homeowners with BS than resolving problems. Indeed, they were exceptionally adept, likely due to extensive experience, at providing creative excuses to avoid responsibilty for fixing defects. On another note, I found KB Home's salepersons to be courteous and professional. I cannot blame them for my problems as they also purchased homes in the same development and their homes also suffered from the same problems. They no longer work for KB Home.