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This complaint is in regards to Ryland homes project in Riverside county. Very poor craftmanship, customer service is awful. They just take the money and run. Repairs galore after just about 6 weeks. The house is basically falling apart. On top of that the repair rep says basically it's the homeowner responsibilty. I'm so unhappy and miserable every day dealing with one repair issue after another. plumbing, electrical and so on. I commute to work every day becuase I wanted to buy a bigger home for my money. I would of been better off buying a condo in the city from a decent builder. I can't wait to get rid of this piece of junk. All I can say is I wouldn't recommend Ryland to my worst enemy.

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We have yet to get into our home because they had problems with the city which they knew about 5-6 months ago and never fixed. Now a month after we were to move in it looks like we may still not and i am the one that got the city to agree to release two locks and hold on the phase

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From my experience trying to buy a home from Ryland has been horrible. First, their deposit to reserve a home is outrageous. 7,500. Then once they get your deposit, they forget who you are. Don't return phone calls, or when I do get a hold of someone they are"busy with a customer."Then picking out upgrades for a home, their prices are 3-4 times higher than other builders. A stainless steel sink cost 1500, when I bought a stainless steel sink for the kitchen from another builder less than a year ago for 250. Then the person who works at the Ryland design center kept forgeting what patterns I picked. Then they say certain things that should be standard in a home are called "upgrades" like a light for the front door.Then they said my home would be ready at a certain time and now they say its going to be another 3 months. Then when I complained to management they say that I should have reviewed the documents better and that I should have been able to figure it out for myself.This experience has been a nightmare and I WILL NEVER EVER BUY A HOME FROM RYLAND AGAIN!!!

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