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January 05, 2005, 12:00am
Comments:
Problems: 2 Roof leaks. Stove pipe in roof was not seeled correctly and an upstairs window was not sealed correctly - the local foreman would put more and more caulk on the leaks instead of fixing the problem. Eventaully they replaced the stove pipe and resealed the window to fix the problem. Recessed lighting was not insulated properly - They fixed this with out any issues Replaced entire garage floor - After our first winter the entire garage floor was pealing up. they agreed to replace the concret but had to be nagged to actually complete the job. I feel that they had poured the concret in the summer and they made no effort to protect it from the heat. They hired a rag-tag crew to jack hammer out the floor for over a week. nothing like the sound of jack hammers all day long for a week. they also did additional damage to the garage door, siding, brick and walls. Only after having the building inspector threaten the local foreman did they come back a fix the remaining cracks in the foundation. Even though they have fixed all the problems, it is a battle to get them to do things and I thing the sub contractors are not properily supervised.
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December 12, 2004, 12:00am
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Our first new home. We were complete neophytes and had no idea what to look for. The house was completed mid December and we moved in before Christmas. Before we put our drapes up we noticed air infiltration through the windows on the windward side of the house. We called Ryan's rep and he came to look. "You won't notice it when you get your drapes up" he said. We did not follow up. We should have, of course. We know all that now. We didn't notice it when the drapes were up. He was right about that. Standard Ryan windows seem to be very poor quality. They appear pretty good but there was definitely air coming in during windy conditions. And there was air escaping on the lea side, too. Our energy consumption isn't huge, but I'm sure if we replaced the windows it would be better. That Spring, we noticed several shingles missing from the roof. Again we called Ryan's rep. He sent the roofer out and the guy himmed and hawed about it before agreeing to replace the missing shingles. Later that first year, following a pretty windy few days, more shingles were scattered in our back yard. Again I called the rep. "We only guarantee the roof up to 50mph winds," he said. "Your homeowners insurance should cover it." We have had to have shingles replaced every year since we moved in, seven repairs in seven years. The houses on either side of ours were built by Ryan also but they do not seem to have any problems with their shingles. Ours is gabled on the windward side, theirs are not. Maybe that has something to do with it. Or the fact that our shingles were put on during the month of November and did not have any warm weather to seal down properly. We will probably eventually have to upgrade the windward side of the house to eliminate annual repairs. We will make sure to do that late in Spring. In fairness, other than some cracking in the concrete in the garage, there does not appear to be any other problem with the house. Their rep's remarks about the air infiltration and roofing problems would make me reluctant to have another home built by Ryan and we will be a lot more savvy and demanding customers next time.